15 March 2020

COVID-19

Claire Smith, Vet

It is our intention to continue to offer the best possible care during the pandemic and work within government guidelines. The official advice changes almost daily and we will keep our clients updated via our website and social media channels.

Updated 02/06/2020

With COVID-19 regulations starting to change, we’ve been planning how to deliver the most safe, easy and enjoyable service over the next few weeks.

We get regular updates from the Royal College of Veterinary Surgeons about what we should, and shouldn’t be doing. The RCVS have given us the green light to start offering our full services again, which is something we have been working towards as safely as possible.

The government’s ‘Test and Trace’ initiative aims to contain coronavirus by letting people know when they need to self-isolate. Hopefully, this will help us end lockdown soon. However, it also means our staff will need to stay home if they are identified as having come into contact with a client who has tested positive. This will reduce the number of services we are able to safely provide.

In order to keep us running at full capacity, we have decided to continue social distancing measures, meaning that we will still not be able to welcome you into the practice for the time being. This goes against our core values as we designed our practice to be a friendly and comfortable environment for you and your pet.

We look forward to welcoming clients into the practice again when it’s safe to do so. In the meantime, you can view our new virtual tour on our website, and we’ve been busy transforming the outside of the practice. This includes outdoor seating, hot or cold drinks in biodegradable cups, and of course a socially distanced chat!

We would like to thank all of our clients for being so understanding and patient over the last few months with our new protocols. We have some truly wonderful relationships and feel very privileged to look after your pets. The act of leaving your beloved pet at the doorwhile we take them in for treatment requires a huge amount of trust, so thank you for putting that trust in us.

We always look to create the best possible experience for our customers, whilst maintaining a safe environment for everyone.If there’s something that would improve your visit, please don’t hesitate to let us know.

Here are a few key points we’d like to make you aware of;

  1. Call us if you have any queries about your pet’s health. We are happy and well prepared to offer consultations over video chat or telephone. 
  2. The government is currently recommending self-isolation if you are experiencing any symptoms. During this time we recommend not taking your pet out for walks as you may pose a risk to anyone you meet along your walk. Keeping your pet entertained indoors and allowing toileting in an enclosed and private space seem sensible.
  3. The current evidence does not suggest that pets can be actively infected or shed the virus. Cats and dogs have their own strains of Coronavirus that we have been aware of for years and they cannot infect us.
  4. We will not refuse to see your pet if you are ill; we will always help. If you are ill yourself but concerned about your pet please do not hesitate to get in contact. 
  5. If your pet is on regular medication, please let us know well in advance if you need repeat prescriptions so that we can post them to you.
  6. If you are unable to leave the house and are running low on supplies such as pet food and cat litter then please call us to see how we can help.
  7. During the outbreak we will be spacing out appointments and limiting the number of people in the practice at any one time. We may ask you to wait in your car rather than the waiting room if necessary.

Video Consultations

At Beacon View vets our aim has always been to make caring for your pet as easy and stress-free as possible. Since opening we have been offering a video consultation service for our registered clients in the evenings. Due to the exceptional Covid-19 circumstances we rapidly started offering this as an alternative to regular appointments as well.

Our video consultations are a very adaptable method of offering clear veterinary advice to you for your pet. So far they have proven invaluable for emergency advice, general check-ups and recovery checks after surgeries. It may be that we recommend your pet attends our clinic for further investigation or treatment; we will discuss this with you fully if required.

So how do the video appointments actually work?
They can be booked over the phone or online. When you receive your booking confirmation it will include a unique link to the appointment. You will not need to download or install any new software as the service works via a normal webpage. Simply click on the link at the time of your consultation and wait for Claire to join the call. Please try to have your pet with you for the call so that you can point out any issues.

Everyone may have a challenging time ahead but please do not hesitate to contact us for help and support.

Have a question?

If you have a question or need some advice (or just fancy a chat) we are always happy to talk. We love to write to please let us know what you would like to see next on our blog!

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