Our video chat service is available from 8:30am until midnight on weekdays, giving you fast and easy access to your vet.Book now
We designed Beacon View Live to be ultra simple to use. Just book an online consultation and we will send you a link. Visit the link to start the video consult once you are ready. Theres no complicated software to download or install.
Once we have closed the surgery for the day you can still speak to us about any concerns directly via video chat. We will be able to discuss your concerns, advise on how serious a situation may be, and whether you should come in to see us. Many worries about your pet can be answered over video chat and provide you with peace of mind at a worrying time.
A Beacon View Live call works in the same way as Skype or FaceTime call. Everything happens through our website, so you don’t need to download additional software or apps. Once you have clicked the button to start a call you will be guided through each step before being connected with us. Your device will need to be connected to the internet and have a webcam.
We allow 15 minutes per call, but if we need more time we can extend the call.
This service is only available for registered pets that we have examined within the last 12 months. Under RCVS guidelines we are not allowed to diagnose conditions or prescribe medicines but we can offer you honest and familiar advice; giving you peace of mind when you need it most.
If you don’t have a webcam you can still call us through the website, but it will be harder for us to advise without being able to visually examine your pet.
We ask for your phone number so we can call you back in the rare case that you experience internet connectivity issues.