Privacy Policy

We are committed to protecting your privacy and keeping your information secure.

This policy provides transparent information about the personal information that Beacon View Vets Ltd collects, and the ways in which Beacon View Vets Ltd uses that personal information.

In handling your information:

  • We will ensure your data is protected and your privacy is kept
  • We will only collect and process your data when necessary
  • We will not sell, let, or in any way distribute, or make public your personal information
  • We will never spam you

Beacon View Vets Ltd processes Personal Data as a Controller, as defined in the Directive and the General Data Protection Regulations (GDPR).

If you have any questions or concerns, you can email us at [email protected].

Collecting Personal Information

Beacon View Vets Ltd may collect and use the following kinds of personal information:

  • Personal details and contact information
  • Demographic information, such as postcode
  • Information that you provide for completing a web form or mailing list subscription on the website
  • Information about transactions carried out over this website
  • “Cookies”, which enables the website to remember your information if you return to the site, such as to keep you logged in or to remember your login credentials if you return to the site
  • And any other information that you send to the company

Using Personal Information

Beacon View Vets Ltd may use your personal information:

  • To provide or supply the products/services that you purchase
  • For internal record keeping and accounting
  • For the processing of insurance claims
  • To process and track external laboratory samples and results
  • If you choose cremation we will pass your name and address to the crematorium
  • In extreme circumstances we may use debt collection agencies, in which case we will need to share contact and account information
  • For the improvement of our products/services
  • For the transmission by email of promotional materials that may be of interest to you
  • To contact you for market research purposes which may be done using email, telephone, or post
  • To personalise the website and app for you
  • To enable your access to and use of the website and other services
  • To process payments and direct debits
  • If your pet is being referred to an external veterinary specialist, in which case we will transfer your contact details and pet's clinic record

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how users use the site. For information on what a cookie is, please see below in this policy.

Google Analytics is set to collect data anonymously, with the IP anonymisation configuration setting activate and will not record the full IP address.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, please note if you do this you may not be able to use the functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Mailchimp

Beacon View Vets Ltd use Mailchimp to manage our newsletter and bulk customer communications. We will store some of your information, including your email address, and certain information about the email links you click within the emails we send you, on a Mailchimp server.

We will keep a record of consent for marketing communications. We may email existing customers infrequently on the basis of the legitimate interests with non-marketing and essential communications.

There’s no third-party tracking in messages we send through Mailchimp besides their own analytics. Neither we, nor Mailchimp, will ever sell your email address or share it with any other party, unless we are legally compelled to do so.

Mailchimp’s privacy policy is available at: http://mailchimp.com/legal/privacy

Software and Third-parties

Beacon View Vets Ltd will use software and trusted third-parties to fulfil our contractual obligations to you in the provision of veterinary services and completing transactions. By requesting information or delivery of a service and product, we process your data under the lawful basis of contract.

By registering with us, purchasing or requesting a service, you understand and agree that the personal information you provide may be held on:
Xero
Mailchimp
Asana
ProVet Cloud

Beacon View Vets Ltd does not sell or rent your personal data to marketers or unaffiliated third parties.

Beacon View Vets Ltd will ensure they have contracts with them that confirm your data will be processed following GDPR regulations.

Beacon View Vets Ltd may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

In the future, we may sell, buy, merge, or partner with other companies or businesses. In such transactions, user information may be among the transferred assets, and we will notify you in advance of such transfer.

Securing your data

Beacon View Vets Ltd will store all the personal information you provide on its secure servers. We will never provide access to our databases to a non-trusted third party detailed in this policy.

Information relating to electronic transactions entered into via this website will be protected by SSL encryption - the same technology that is used in online banking.

An external PCI compliant payment gateway handles all payment transactions.

Under the GDPR rulings, we would inform our users within 72 hours if any breach of security occurs that might compromise your data.

How you can restrict or access your Personal Data

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by:

Writing to Beacon View Vets Ltd, Eastry Surgery, Eastry High Street, CT13 0HE

Emailing us at [email protected]

Unsubscribing via the unsubscribe link on a marketing email

You may request details of personal information which we hold about you, by applying in writing to Beacon View Vets Ltd, Eastry Surgery, Eastry High Street, CT13 0HE or email us at [email protected].

We will supply this information within 30 days. If any data is incorrect we will correct it as soon as we receive appropriate notice or evidence from you in writing.

The right to be forgotten

Beacon View Vets Ltd is required to retain information in accordance with the law, such as information needed for income tax and audit purposes.

In order to comply with our professional liability insurance, we keep and securely store past clients records for seven years. This includes full name, address, email address and telephone number, but excludes bank account details.

The right of rectification

We will take all reasonable steps to ensure your personal information is current and accurate. If inaccurate or incomplete data is identified, we will take steps to correct the data, or remove securely and confidentially.

You have the right to instruct us to remove incomplete personal data held. Should you wish to request incomplete data removal, please do so in writing to Beacon View Vets Ltd, Eastry Surgery, Eastry High Street, CT13 0HE or by email to [email protected].

Cookies

What is a ‘cookie’? When you enter a site, your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not contain any personal identifying information about a visitor or their location. They just identify the computer used. Many sites do this whenever a user visits their site in order to track traffic flows and patterns of behaviour of site visitors.

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify the authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.

Changes to this policy

Beacon View Vets Ltd may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes. This policy is effective from 1st December 2019.

Other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Contact Beacon View Vets Ltd

You can contact us at any point to:

  • Request access to information that Beacon View Vets Ltd has about you
  • Correct any information that Beacon View Vets Ltd has about you
  • Request the deletion of information that Beacon View Vets Ltd has about you

If you have any questions about this privacy policy or our treatment of your personal information, please write by email to [email protected].

Should you feel there may be a problem in how your data has been handled, you should contact Beacon View Vets Ltd by email to [email protected]. Should you still not be satisfied you have a right to complain to the Information Commissioner’s Office (ico.org.uk).

CCTV and Audio Policy Statement

Beacon View Vets uses closed circuit television (CCTV) images to provide a safe and secure environment for employees and for visitors to our practice. We also used audio recording systems for our phone lines.

This policy sets out the use and management of the CCTV equipment and images in compliance with the Data Protection Act 1998 and the CCTV Code of Practice.

Scope

  • To ensure the safety of clients, pets and staff
  • To ensure that health and safety rules and procedures are complied with
  • To assist with the identification of unsafe working practices
  • To monitor the security of the premises
  • To assist with disputes or legal claims

System Description

Cameras are located to cover the premier of the building, consulting rooms, reception and kennelling rooms. The Company has positioned the cameras so that they only cover communal or public areas on the business premises and they have been sited so that they provide clear images.

All cameras are clearly visible.

Appropriate signs are displayed so that employees, clients, and other visitors are aware they are entering an area covered by CCTV.

Retention

CCTV images are not to be retained for longer than necessary, taking into account the purposes for which they are being processed. Data storage is automatically managed by the CCTV digital records which overwrite historical data in chronological order to produce an approximate 28-day rotation in data retention.

Provided that there is no legitimate reason for retaining the CCTV images (such as for use in disciplinary and/or legal proceedings), the images will be erased following the expiration of the retention period.

All retained CCTV images will be stored securely.

Individuals’ access rights

Recorded images, if sufficiently clear, are considered to be the personal data of the individuals (Data Subjects) whose images have been recorded by the CCTV system. Data Subjects have a right of access to the personal data under the GDPR and DPA 2018. They also have other rights under the GDPR and DPA 2018 in certain limited circumstances, including the right to have their personal data erased, rectified, to restrict processing and to object to the processing of their personal data.

Data Subjects can exercise their rights by submitting a request to the Data Protection and Information Compliance Officer along with evidence of their identity.

Third Party Access

Third party requests for access will usually only be considered in line with the GDPR and DPA 2018 in the following categories:

  • Legal and insurance representatives
  • Law enforcement agencies including the Police;
  • Disclosure required by law or made in connection with legal proceedings; and
  • HR representatives responsible for employees

Requests for CCTV information under the Freedom of Information Act 2000 will be considered in accordance with that regime.

The Director of the Surgery (or another senior director acting in their absence) is the only person who is permitted to authorise disclosure of images to external third parties such as law enforcement agencies.

Implementation

The Director is responsible for the implementation of and compliance with this policy and the operation of the CCTV system and they will conduct a regular review of our use of CCTV. Any complaints or enquiries about the operation of our CCTV system should be emailed to [email protected]

Not all vets are created equal. Be part of a practice where your pet is treated as a member of the family, and you are considered a partner in your pet’s care.

How we care Book online